what we do
denver metro IT support

We provide on site and remote IT support for business servers (windows, linux / unix, macintosh), desktop & laptop computers (windows, linux, mac), networks, printers, and software applications.

• Equipment & software sales: we routinely recommend and deliver techonolgy to our customers
• Business strategy & support:
  • IT project planning, budgeting, implementation & maintenance
  • Expert problem resolution across multiple service vendors and manufacturers
  • Emergency planning & recovery, supporting mission critical & failover systems
• Networking & internet solutions:
  • Coordinate and setup network services & bandwidth
  • Install and configure networking equipment & cabling: wireless, DSL, routers, switches
  • Security for networks, servers, desktops including VPN's & firewalls, anti-virus, spam filtering, & malware protection.
  • Web server setup and hosting
• Data storage, backup, & recovery:
  • Backups, archives, restorations
  • Database installation and optimization
• Desktop solutions:
  • Install, setup, and configure desktop and laptop computers (windows, linux, mac)
  • Repair, upgrade, & optimize existing systems
  • Removal, reuse, & recycling of obsolete systems

other services

• Office relocation & setup: Not sure how to get all the pieces talking at your new office? We help with technology needs analysis, planning, coordination, and deployment of your new office setup or site relocation.
• Wireless broadband: Waiting on internet service to be installed at your new office? Get your office connected with T1 or better wireless temporary broadband service established in hours, not weeks!
• Software development: Our expert application consultants can design a desktop or web application to fit your needs or match you with an existing off the shelf solution.

relationships & rates
here when you need us

overview:

• On-call hourly support: Don't want to sign a contract? No problem, just call us when you need us. No minimums. On site or remote support usually within 8 business hours, subject to technician availability.
• Service level agreements (SLA's): We offer three different levels of annual support contracts, with hourly pricing as low as $80/hr and a 4 hour monthly minimum of preventative maintenance. Pricing is based on business hour response time, which is how quickly you'll need support when you call us.
• Emergency support: Service requested outside of normal business hours, or when you need us there quicker than your SLA usually allows for.

rates & contract details

Tired of finding everything but what you need on our competitors websites? Our open source pricing puts our contract details, rates, and pricing right in your hands, so you can quickly determine if we're right for you. No need to give out your contact information to a sales representative to find out key information about our services.

• Marketing kit: The full monty, with company information, current contract options, rates, and a sample contract so you can check out the fine print: PsiKit.pdf

getting help
how to request service

sales and service

Call us! Sheila, our office manager, along with our office staff, establish and coordinate services. If no one is available to take your call, please leave a message with your name, phone number, a description of your request and an indicator of the urgency of the situation. We return calls according to priority, usually within 2 business hours. For lower priority issues, you may also email .

emergencies

In an emergency, established customers may request that the receptionist page the on-call technician or you may send an email or text message to: . Paging the on-call technician charges a minimum of one-hour of emergency service ($150) to your customer account.